TYLER — At this time the Red Cross in unable to accept inquiries to contact or locate family and friends in Japan . However, there are several resources available as follows.
Inquiries concerning U.S. citizens living or traveling in Japan should be referred to the U.S. Department of State, Office of Overseas Citizens Services at 1-888-407-4747 or 202 647-5225.
For inquiries about relatives living in Japan who are not US citizens, encourage the members of your community to keep calling or to try contacting other family members who live in the region. Even though communication networks overloaded right now, the situation may change and access to mobile networks and the internet may improve.
The Google Person Finder site is available at: http://japan.person-finder.appspot.com/?lang=en
If you have the mobile phone number of your family member in the affected areas, you may utilize the following services to check whether he/she has registered his/her message(s) on this service. Services are available in English and Japanese.
Please note that when you enter the mobile phone number for search on the webpage, you should remove the country code 0081 and add 0 at the beginning. For example, phone number for example if you dial the number internationally as follows, 0081-90-8877-6655, enter it into the website as:090-8877-6655.
The Red Cross is able to assisting anyone who is trying to locate a loved one who is located in Guam or Hawaii or any of the affected Pacific Islands .
To start the process, go to the American Red Cross web-site at www.redcross.org. On the front page under "How to Help Victims of Disasters" there are several links:
Click on the Safe and Well, for domestic disasters only, and follow the instructions.
If anyone does not have access to a computer, contact the Red Cross office at 903-581-7981 and we will assist them.