We used her bakery before and it was very positive. Carrie is really charming. It was a retirement party and we wanted a cake shaped like a firefighter helmet. It was all last minute because the original person we hired flaked. Went to her shop and gave her my helmet to use as a model and she made a cake EXACTLY like it; same shape, size, bright color and everything. Picked it up at lunch next day and at the party it was gone in 20 minutes. It was really good.